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Manage User PINs

Manage User PINs

Owned by Claudio Menegusso
Last updated: Aug 30, 2024
2 min read

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As an account manager you have the ability to manage PINs for users synchronized with a mobile device.

Manage user PINs via Portal

PIN management via portal is done by clicking on the device’s card in the device dashboard. Refer to section https://brain4care.atlassian.net/wiki/spaces/B4CPORTALGUIDEF/pages/3231942853/Manage+Mobile+Devices#Mobile-device-dashboard section of this user guide.

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Manage user PINs via Mobile App

ATTENTION - Refer to section https://brain4care.atlassian.net/wiki/spaces/B4CSENSORGUIDE29/pages/2853210148/5+equipment+installation#5.4-mobile-app-installation section of the https://brain4care.atlassian.net/wiki/x/AQDxvw for mobile app installation instructions.

ATTENTION - you need to log into the mobile app with an Account Manager’s user profile linked to your user profile.

1

Step1 - log into the mobile app

Access the Manage User. From the top left menu of the main screen in the mobile app, go to Manage Users.

image-20240222-184246.png
manager users menu
2

In the Manage Users functionality you can

  • search users by their name

  • synchronize authorized user database between mobile device and portal

  • define if a user needs to change their PIN on their next login via PIN number.

image-20240222-184414.png
trusted device user list
3

Click on the Change PIN link for a defined user and change their PIN number.

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