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Manage User PINs

Manage User PINs

Owned by Claudio Menegusso
Last updated: Aug 30, 2024
2 min read

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As an account manager you have the ability to manage PINs for users synchronized with a mobile device.

Manage user PINs via Portal

PIN management via portal is done by clicking on the device’s card in the device dashboard. Refer to section Manage Mobile Devices | Mobile device dashboard section of this user guide.

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Manage user PINs via Mobile App

ATTENTION - Refer to section 5 equipment installation | 5.4 mobile app installation section of the https://brain4care.atlassian.net/wiki/x/AQDxvw for mobile app installation instructions.

ATTENTION - you need to log into the mobile app with an Account Manager’s user profile linked to your user profile.

1

Step1 - log into the mobile app

Access the Manage User. From the top left menu of the main screen in the mobile app, go to Manage Users.

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manager users menu
2

In the Manage Users functionality you can

  • search users by their name

  • synchronize authorized user database between mobile device and portal

  • define if a user needs to change their PIN on their next login via PIN number.

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trusted device user list
3

Click on the Change PIN link for a defined user and change their PIN number.

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