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Manage Mobile Devices

Manage Mobile Devices

Owned by Claudio Menegusso
Last updated: Aug 30, 2024
3 min read

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By clicking on the mobile device card, you, as the account manager, will have access to information to manage each mobile device registered to your corporate account.

Device details

In the device information section, you can view a device:

  • name and model

  • operating system

  • brain4care app version

  • unique device ID in the corporate account

  • The last time the device accessed the corporate account

  • end date and time for TRUSTED status, if applicable.

  • number of synchronized end users, if applicable

  • the device trust level

  • short explanation regarding trust levels

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Change trust level

“Change trust level” button - the account manager can change the device's trust level or remove the device from this listing.

ATTENTION - Refer to section “https://brain4care.atlassian.net/wiki/spaces/B4CPORTALGUIDEE/pages/2910064036%E2%80%9D, for instructions on how to change trust level.

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Remove device

“Remove device” button - the account manager can also decide to remove a device from the organization. A confirmation window appears to confirm this action.

WARNING - Deleting a device is an irreversible action. Make sure the implications of this action are well understood and aligned with your organization. brain4care is not responsible for erroneous deletions.

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Initial PIN policy for new users

ATTENTION - All PIN policy management is for a SINGLE registered and TRUSTED device.

In the “Initial PIN for new users” section it is possible to view and change the PIN policy, and how the initial PIN for newly synchronized users will be managed.

The initial PIN policy options are:

  • No PIN

  • User’s year of birth

  • User’s day and month of birth

  • Last 4 digits of user’s contact phone number

An account manager can also ask users to reset their PIN after the first login, making the initial PIN temporary.

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Manage user PINs

In the “PIN redefinition” section, the account manager can reset a user’s PIN by clicking on any user that has been synchronized with the device and has accepted to be part of that corporate account.

Step1 - Click on the user’s icon, a PIN reset option window is displayed:

Step2 - Define the reset options for that user. They are:

  • Forego the need for a user PIN in that device for that user

  • Define a new PIN with the option to force a PIN change upon first login

For an non synchronized user, the following window will be displayed when clicking the username

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