As an account manager you have the ability to manage PINs for users synchronized with a mobile device.
Manage user PINs via Portal
PIN management via portal is done by clicking on the device’s card in the device dashboard. Refer to section https://brain4care.atlassian.net/wiki/spaces/B4CPORTALGUIDEF/pages/3231942853/Manage+Mobile+Devices#Mobile-device-dashboard section of this user guide.
 | In the “PIN redefinition” section, the account manager can reset a user’s PIN by clicking on any user that has been synchronized with the device and has accepted to be part of that corporate account. |
 | Step1 - Click on the user’s icon, a PIN reset option window is displayed: |
 | Step2 - Define the reset options for that user. They are:
For an non synchronized user, the following window will be displayed when clicking the username |
Manage user PINs via Mobile App
ATTENTION - Refer to section https://brain4care.atlassian.net/wiki/spaces/B4CSENSORGUIDE29/pages/2853210148/5+equipment+installation#5.4-mobile-app-installation section of the https://brain4care.atlassian.net/wiki/x/AQDxvw for mobile app installation instructions.
ATTENTION - you need to log into the mobile app with an Account Manager’s user profile linked to your user profile.
| 1 | Step1 - log into the mobile app Access the Manage User. From the top left menu of the main screen in the mobile app, go to Manage Users. |  |
| 2 | In the Manage Users functionality you can
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| 3 | Click on the Change PIN link for a defined user and change their PIN number. |  |
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