As an account manager you have the ability to manage PINs for users synchronized with a mobile device.
Manage user PINs via Portal
PIN management via portal is done by clicking on the device’s card in the device dashboard. Refer to section https://brain4care.atlassian.net/wiki/spaces/B4CPORTALGUIDEF/pages/3231942853/Manage+Mobile+Devices#Mobile-device-dashboard section of this user guide.
In the “PIN redefinition” section, the account manager can reset a user’s PIN by clicking on any user that has been synchronized with the device and has accepted to be part of that corporate account. | |
Step1 - Click on the user’s icon, a PIN reset option window is displayed: | |
Step2 - Define the reset options for that user. They are:
For an non synchronized user, the following window will be displayed when clicking the username |
Manage user PINs via Mobile App
PIN management via mobile app is done by longing into the brain4care application installed in the device. Refer to section https://brain4care.atlassian.net/wiki/spaces/B4CSENSORGUIDE29/pages/2853210148/5+equipment+installation#5.4-mobile-app-installation section of the B4C System - Sensor User Guide (v29) for mobile app installation instructions.
Step1 - log into the mobile app
Please refer to the 6.3.1 Standard login of the B4C System - Sensor User Guide (v29) for mobile app login instructions.
ATTENTION - you need to log into the mobile app with an Account Manager’s user profile linked to your user profile.
Step2 - Access the Manage User
From the top left menu of the main screen in the mobile app, go to Manage Users.
Step2 - List users
In the Manage Users functionality you can
search users by their name
synchronize authorized user database between mobile device and portal
define if a user needs to change their PIN on their next login via PIN number.
Step3 - Change PIN
Click on the Change PIN link for a defined user and change their PIN number.
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