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Step1 - log into the mobile app

Access the Manage User. From the top left menu of the main screen in the mobile app, go to Manage Users.

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In the Manage Users functionality you can

  • search users by their name

  • synchronize authorized user database between mobile device and portal

  • define if a user needs to change their PIN on their next login via PIN number.

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Click on the Change PIN link for a defined user and change their PIN number.

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