Unique production database authentication enforced

brain4care requires authentication to production data stores to use authorized secure authentication mechanisms, such as unique SSH key.

Encryption key access restricted

brain4care restricts privileged access to encryption keys to authorized users with a business need.

Unique account authentication enforced

brain4care requires authentication to systems and applications to use unique username and password or authorized Secure Socket Shell (SSH) keys.

Production application access restricted

System access restricted to authorized access only

Access control procedures established

brain4care's access control policy documents the requirements for the following access control functions:

• adding new users;

• modifying users; and/or

• removing an existing user's access.

Production database access restricted

brain4care restricts privileged access to databases to authorized users with a business need.

Firewall access restricted

brain4care restricts privileged access to the firewall to authorized users with a business need.

Production OS access restricted

brain4care restricts privileged access to the operating system to authorized users with a business need.

Production network access restricted

brain4care restricts privileged access to the production network to authorized users with a business need.

Access revoked upon termination

brain4care completes termination checklists to ensure that access is revoked for terminated employees within SLAs.

Unique network system authentication enforced

brain4care requires authentication to the "production network" to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.

Remote access MFA enforced

brain4care's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.

Remote access encrypted enforced

brain4care's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.

Intrusion detection system utilized

brain4care uses an intrusion detection system to provide continuous monitoring of brain4care's network and early detection of potential security breaches.

Log management utilized

brain4care utilizes a log management tool to identify events that may have a potential impact on brain4care's ability to achieve its security objectives.

Infrastructure performance monitored

An infrastructure monitoring tool is utilized to monitor systems, infrastructure, and performance and generates alerts when specific predefined thresholds are met.heck fa-solid

Network segmentation implemented

brain4care's network is segmented to prevent unauthorized access to customer data.

Network firewalls reviewed

brain4care reviews its firewall rulesets at least annually. Required changes are tracked to completion.

Network firewalls utilized

brain4care uses firewalls and configures them to prevent unauthorized access.

Network and system hardening standards maintained

brain4care's network and system hardening standards are documented, based on industry best practices, and reviewed at least annually.

Service infrastructure maintained

brain4care has infrastructure supporting the service patched as a part of routine maintenance and as a result of identified vulnerabilities to help ensure that servers supporting the service are hardened against security threats.

Asset disposal procedures utilized

brain4care has electronic media containing confidential information purged or destroyed in accordance with best practices, and certificates of destruction are issued for each device destroyed.

Production inventory maintained

brain4care maintains a formal inventory of production system assets.

Portable media encrypted

brain4care encrypts portable and removable media devices when used.

Anti-malware technology utilized

brain4care deploys anti-malware technology to environments commonly susceptible to malicious attacks and configures this to be updated routinely, logged, and installed on all relevant systems.

Employee background checks performed

brain4care performs background checks on new employees.

Code of Conduct acknowledged by contractors

brain4care requires contractor agreements to include a code of conduct or reference to brain4care code of conduct.

Code of Conduct acknowledged by employees and enforced

brain4care requires employees to acknowledge a code of conduct at the time of hire. Employees who violate the code of conduct are subject to disciplinary actions in accordance with a disciplinary policy.

Confidentiality Agreement acknowledged by contractors

brain4care requires contractors to sign a confidentiality agreement at the time of engagement.

Confidentiality Agreement acknowledged by employees

brain4care requires employees to sign a confidentiality agreement during onboarding.

Performance evaluations conducted

brain4care managers are required to complete performance evaluations for direct reports at least annually.

Password policy enforced

brain4care requires passwords for in-scope system components to be configured according to brain4care's policy.

MDM system utilized

brain4care has a mobile device management (MDM) system in place to centrally manage mobile devices supporting the service.

Visitor procedures enforced

brain4care requires visitors to sign-in, wear a visitor badge, and be escorted by an authorized employee when accessing the data center or secure areas.

Security awareness training implemented

brain4care requires employees to complete security awareness training within thirty days of hire and at least annually thereafter.

Data encryption utilized

brain4care's datastores housing sensitive customer data are encrypted at rest.

Control self-assessments conducted

brain4care performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If brain4care has committed to an SLA for a finding, the corrective action is completed within that SLA.

Penetration testing performed

brain4care's penetration testing is performed at least annually. A remediation plan is developed and changes are implemented to remediate vulnerabilities in accordance with SLAs.

Data transmission encrypted

brain4care uses secure data transmission protocols to encrypt confidential and sensitive data when transmitted over public networks.

Vulnerability and system monitoring procedures established

brain4care's formal policies outline the requirements for the following functions related to IT / Engineering:

• vulnerability management;

• system monitoring.

Continuity and Disaster Recovery plans established

brain4care has Business Continuity and Disaster Recovery Plans in place that outline communication plans in order to maintain information security continuity in the event of the unavailability of key personnel.

Continuity and disaster recovery plans tested

brain4care has a documented business continuity/disaster recovery (BC/DR) plan and tests it at least annually.

Cybersecurity insurance maintained

brain4care maintains cybersecurity insurance to mitigate the financial impact of business disruptions.

Configuration management system established

brain4care has a configuration management procedure in place to ensure that system configurations are deployed consistently throughout the environment.

Change management procedures enforced

brain4care requires changes to software and infrastructure components of the service to be authorized, formally documented, tested, reviewed, and approved prior to being implemented in the production environment.

Production deployment access restricted

brain4care restricts access to migrate changes to production to authorized personnel.

Development lifecycle established

brain4care has a formal systems development life cycle (SDLC) methodology in place that governs the development, acquisition, implementation, changes (including emergency changes), and maintenance of information systems and related technology requirements.

SOC 2 - System Description

Complete a description of your system for Section III of the audit report

Whistleblower policy established

brain4care has established a formalized whistleblower policy, and an anonymous communication channel is in place for users to report potential issues or fraud concerns.

Board oversight briefings conducted

brain4care's board of directors or a relevant subcommittee is briefed by senior management at least annually on the state of brain4care's cybersecurity and privacy risk. The board provides feedback and direction to management as needed.

Board charter documented

brain4care's board of directors has a documented charter that outlines its oversight responsibilities for internal control.

Board expertise developed

brain4care's board members have sufficient expertise to oversee management's ability to design, implement and operate information security controls. The board engages third-party information security experts and consultants as needed.

Board meetings conducted

brain4care's board of directors meets at least annually and maintains formal meeting minutes. The board includes directors that are independent of brain4care.

Backup processes established

brain4care's data backup policy documents requirements for backup and recovery of customer data.

System changes externally communicated

brain4care notifies customers of critical system changes that may affect their processing.

Management roles and responsibilities defined

brain4care management has established defined roles and responsibilities to oversee the design and implementation of information security controls.

Organization structure documented

brain4care maintains an organizational chart that describes the organizational structure and reporting lines.

Roles and responsibilities specified

Roles and responsibilities for the design, development, implementation, operation, maintenance, and monitoring of information security controls are formally assigned in job descriptions and/or the Roles and Responsibilities policy.

Security policies established and reviewed

brain4care's information security policies and procedures are documented and reviewed at least annually.

Support system available

brain4care has an external-facing support system in place that allows users to report system information on failures, incidents, concerns, and other complaints to appropriate personnel.

System changes communicated

brain4care communicates system changes to authorized internal users.

Access reviews conducted

brain4care conducts access reviews at least quarterly for the in-scope system components to help ensure that access is restricted appropriately. Required changes are tracked to completion.

Access requests required

brain4care ensures that user access to in-scope system components is based on job role and function or requires a documented access request form and manager approval prior to access being provisioned.

Incident response plan tested

brain4care tests their incident response plan at least annually.

Incident response policies established

brain4care has security and privacy incident response policies and procedures that are documented and communicated to authorized users.

Incident management procedures followed

brain4care's security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to brain4care's security incident response policy and procedures.

Physical access processes established

brain4care has processes in place for granting, changing, and terminating physical access to company data centers based on an authorization from control owners.

Data center access reviewed

brain4care reviews access to the data centers at least annually.

Company commitments externally communicated

brain4care's security commitments are communicated to customers in Master Service Agreements (MSA) or Terms of Service (TOS).

External support resources available

brain4care provides guidelines and technical support resources relating to system operations to customers.

Service description communicated

brain4care provides a description of its products and services to internal and external users.

Risk assessment objectives specified

brain4care specifies its objectives to enable the identification and assessment of risk related to the objectives.

Risks assessments performed

brain4care's risk assessments are performed at least annually. As part of this process, threats and changes (environmental, regulatory, and technological) to service commitments are identified and the risks are formally assessed. The risk assessment includes a consideration of the potential for fraud and how fraud may impact the achievement of objectives.

Risk management program established

brain4care has a documented risk management program in place that includes guidance on the identification of potential threats, rating the significance of the risks associated with the identified threats, and mitigation strategies for those risks.

Third-party agreements established

brain4care has written agreements in place with vendors and related third-parties. These agreements include confidentiality and privacy commitments applicable to that entity.

Vendor management program established

brain4care has a vendor management program in place. Components of this program include:

• critical third-party vendor inventory;

• vendor's security and privacy requirements; and

• review of critical third-party vendors at least annually.

Vulnerabilities scanned and remediated

Host-based vulnerability scans are performed at least quarterly on all external-facing systems. Critical and high vulnerabilities are tracked to remediation.

Data retention procedures established

brain4care has formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data.

Customer data deleted upon leaving

brain4care purges or removes customer data containing confidential information from the application environment, in accordance with best practices, when customers leave the service.

Data classification policy established

brain4care has a data classification policy in place to help ensure that confidential data is properly secured and restricted to authorized personnel.