{"xsrfToken":"016527f7497941c81490c86c7ee46676da3e9506_lout","branding":{"id":"2","key":"bcs","name":"B4C Customer Success","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00b589","headerLinkHoverBGColor":"#00b589","headerBadgeColor":"#00b589"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2f3834eb-cb23-4712-a9d1-9e4e2ab1057a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNWQwNThlNy1mOGI4LTRiMDEtYTJhNy1kZWI3ZWEyNWI5ZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmMzgzNGViLWNiMjMtNDcxMi1hOWQxLTllNGUyYWIxMDU3YSI6WyJyZWFkIl19LCJleHAiOjE3NDQ3NjE2NjIsIm5iZiI6MTc0NDc2MTA2Mn0.vggZiBoronwUX8Ybo0VtVP6wrNhydeHQKlCBw1MyXS4&client=05d058e7-f8b8-4b01-a2a7-deb7ea25b9ff&mode=fit","logoId":"2f3834eb-cb23-4712-a9d1-9e4e2ab1057a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the brain4care Help Center","sharedPortalName":" B4C Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the brain4care Help Center","sharedPortalName":" B4C Help Center","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"bcs","projectId":10014,"serviceDeskId":2,"name":"B4C Customer Success","description":"<p>Welcome! You can raise a B4C Customer Success request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"(BR) Other requests","descriptionHtml":"","callToAction":"(BR) Other requests","introHtml":"<p>Didn't find what you were looking for? Select this option and we will help you.</p>","icon":10466,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"14","name":"(BR) Problem (B4C System)","descriptionHtml":"","callToAction":"(BR) Problem (B4C System)","introHtml":"<p>Tell us more about the problem that you're having (sensor, app, portal, monitorizations)</p>","icon":10476,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"46","name":"(BR) Problem (DCS)","descriptionHtml":"","callToAction":"(BR) Problem (DCS)","introHtml":"<p>Problem with data collector</p>","icon":10476,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"56","name":"(BR) Report an incident","descriptionHtml":"","callToAction":"(BR) Report an incident","introHtml":"<p>Tell us about what happened</p>","icon":10585,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[3],"key":""},{"id":"50","name":"(BR) Request a replacement","descriptionHtml":"","callToAction":"(BR) Request a replacement","introHtml":"<p>Lost any of the sensor components? Select this option so that we can help you.</p>","icon":10507,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[3],"key":""},{"id":"64","name":"(BR) Subject Access Request (SAR)","descriptionHtml":"","callToAction":"(BR) Subject Access Request (SAR)","introHtml":"<p>Completing this form will help us to locate the information you are seeking and deal with your request as quickly as possible</p>","icon":10614,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[3],"key":""},{"id":"16","name":"(BR) Suggest an improvement","descriptionHtml":"","callToAction":"(BR) Suggest an improvement","introHtml":"<p>Can we improve on something? We are all ears.</p>","icon":10498,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"55","name":"(US) Other requests","descriptionHtml":"","callToAction":"(US) Other requests","introHtml":"<p>Did not find what you were looking for? Select that option and we will help you.</p>","icon":10466,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[11],"key":""},{"id":"52","name":"(US) Report a problem","descriptionHtml":"","callToAction":"(US) Report a problem","introHtml":"<p>Tell us about the problem you are having</p>","icon":10476,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[11],"key":""},{"id":"57","name":"(US) Report an incident","descriptionHtml":"","callToAction":"(US) Report an incident","introHtml":"<p>Tell us about what happened</p>","icon":10585,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[11],"key":""},{"id":"53","name":"(US) Request a replacement","descriptionHtml":"","callToAction":"(US) Request a replacement","introHtml":"<p>Lost any of the sensor components? Select this option so that we can help you.</p>","icon":10507,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[11],"key":""},{"id":"63","name":"(US) Subject Access Request (SAR)","descriptionHtml":"","callToAction":"(US) Subject Access Request (SAR)","introHtml":"<p>Completing this form will help us to locate the information you are seeking and deal with your request as quickly as possible</p>","icon":10614,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[11],"key":""},{"id":"54","name":"(US) Suggest an improvement","descriptionHtml":"","callToAction":"(US) Suggest an improvement","introHtml":"<p>Can we improve on something? We are all ears.</p>","icon":10498,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[11],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Support Brazil"},{"id":11,"name":"Support USA"}],"orderMapping":{"3":[14,50,16,56,64,12,46],"11":[52,53,57,54,63,55]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88179d46-3d38-3cb2-8e61-27c8e9093b40","appLinkName":"System Confluence","appLinkUrl":"https://brain4care.atlassian.net/wiki","spaceKey":"BCS","spaceName":"B4C Customer Success","spaceUrl":"https://brain4care.atlassian.net/wiki/spaces/BCS","isServer":false},"labels":[],"projectKey":"BCS","serviceDeskId":2,"kbLinkDomainURLs":["https://brain4care.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNWQwNThlNy1mOGI4LTRiMDEtYTJhNy1kZWI3ZWEyNWI5ZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3NjIyNjIsIm5iZiI6MTc0NDc2MTA2Mn0.s0BtMMeX6Z9XvBCfU72iuz80zF7C0b-nVAG8h4tEQ_o","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"05d058e7-f8b8-4b01-a2a7-deb7ea25b9ff","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"3c352dad-5ad3-4350-af27-04fb726864ca","name":"BR - Obrigatórias","description":"Artigos que devem ser lidos por todos","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/3c352dad-5ad3-4350-af27-04fb726864ca","lastUpdated":"1661606656816","createdAt":"1661529132688"},{"id":"af30041c-098f-4981-a7eb-e8a1dbe04d7e","name":"US - Must reads","description":"Highly recommended reads","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/af30041c-098f-4981-a7eb-e8a1dbe04d7e","lastUpdated":"1661605876189","createdAt":"1628983216101"},{"id":"08483a4b-f390-481b-9e40-e06d9193e6e6","name":"US - Solutions","description":"Solutions for most common problems","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/08483a4b-f390-481b-9e40-e06d9193e6e6","lastUpdated":"1661605407943","createdAt":"1661529422494"},{"id":"d441be5b-bed7-4e90-b84d-5fb88d910699","name":"US - Health Professional","description":"User guide chapters related to health professional","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/d441be5b-bed7-4e90-b84d-5fb88d910699","lastUpdated":"1661632354364","createdAt":"1661528934956"},{"id":"f7678e97-a59d-4b82-ab5e-bfd59d0bef64","name":"US - Account Manager","description":"User guide chapters related to account manager","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/f7678e97-a59d-4b82-ab5e-bfd59d0bef64","lastUpdated":"1661632360476","createdAt":"1661529057282"},{"id":"7d1088d5-98b1-41bc-a225-bebdb7393116","name":"US - Contract Manager","description":"Documentation related to contract manager","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/7d1088d5-98b1-41bc-a225-bebdb7393116","lastUpdated":"1661632367098","createdAt":"1661606339270"},{"id":"2f25e371-7294-4c7a-b55c-86a2ecaf7271","name":"US - Device Manager","description":"Documentation related to device manager","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/2f25e371-7294-4c7a-b55c-86a2ecaf7271","lastUpdated":"1661632373081","createdAt":"1661606325633"},{"id":"a7976c2a-28f0-47d1-8365-1e7e50dddf9d","name":"US - Personal Account","description":"Documentation related to personal account","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/a7976c2a-28f0-47d1-8365-1e7e50dddf9d","lastUpdated":"1661632379048","createdAt":"1661606735148"},{"id":"6a89642e-8409-4bb7-a9b9-6dd3ee483170","name":"US - Sensor","description":"Knowledge base related to sensor","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/6a89642e-8409-4bb7-a9b9-6dd3ee483170","lastUpdated":"1661632415432","createdAt":"1661606256489"},{"id":"faf28625-d899-4061-af5e-328906506ac3","name":"US - Mobile App","description":"Knowledge base related to mobile app","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/faf28625-d899-4061-af5e-328906506ac3","lastUpdated":"1661632400729","createdAt":"1661605678697"},{"id":"f8fc8d58-8bc8-48ff-bb9c-b9495f3a51af","name":"US - Portal","description":"Knowledge base related to portal","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/f8fc8d58-8bc8-48ff-bb9c-b9495f3a51af","lastUpdated":"1661606566387","createdAt":"1661605430035"},{"id":"3e1eb3a1-a06c-4775-b19d-11c7f1fc49d4","name":"BR - Soluções","description":"Base de conhecimento das soluções aos problemas mais comuns.","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/3e1eb3a1-a06c-4775-b19d-11c7f1fc49d4","lastUpdated":"1661529150745","createdAt":"1628627829489"},{"id":"ede1755b-b804-4896-9f53-36cfc60112e9","name":"BR - Profissional da Saúde","description":"Documentação relevante para o perfil profissional da saúde.","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/ede1755b-b804-4896-9f53-36cfc60112e9","lastUpdated":"1661632309437","createdAt":"1628882060117"},{"id":"9f04253a-0fd2-472d-9618-d57fc84aa2a4","name":"BR - Gestor de Conta","description":"Documentação relevante para o perfil gestor de conta.","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/9f04253a-0fd2-472d-9618-d57fc84aa2a4","lastUpdated":"1661632315915","createdAt":"1628882235022"},{"id":"c23e0912-b27e-4a09-b584-78c93df3aa40","name":"BR - Gestor de Contratos","description":"Documentação relevante para o perfil gestor de contrato.","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/c23e0912-b27e-4a09-b584-78c93df3aa40","lastUpdated":"1661632323685","createdAt":"1628883852393"},{"id":"eab6bc50-73b4-4512-982c-8135966bb38e","name":"BR - Gestor de Dispositivos","description":"Documentação relevante para o perfil gestor de dispositivos.","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/eab6bc50-73b4-4512-982c-8135966bb38e","lastUpdated":"1661632331743","createdAt":"1628884248058"},{"id":"1f7b1eec-3452-4f56-81e3-b393a34ba63a","name":"BR - Conta Pessoal","description":"Documentação relacionada a conta pessoal","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/1f7b1eec-3452-4f56-81e3-b393a34ba63a","lastUpdated":"1661632338775","createdAt":"1661606730019"},{"id":"f61d0789-e151-4d01-ba67-79542c085ce1","name":"BR - Sensor","description":"Base de conhecimento relacionado ao sensor e aplicativo B4C","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/f61d0789-e151-4d01-ba67-79542c085ce1","lastUpdated":"1661606619809","createdAt":"1628876924516"},{"id":"1b579a5e-1157-46cc-8b06-bd1161c22149","name":"BR - Aplicativo","description":"Base de conhecimento relacionado ao sensor e aplicativo B4C","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/1b579a5e-1157-46cc-8b06-bd1161c22149","lastUpdated":"1661606608524","createdAt":"1591373900060"},{"id":"786b2bae-118c-45a3-af6e-59155f31e983","name":"BR - Portal","description":"Base de conhecimento relacionado ao portal B4C","categoryUrl":"https://brain4care.atlassian.net/servicedesk/customer/portal/2/topic/786b2bae-118c-45a3-af6e-59155f31e983","lastUpdated":"1661606572984","createdAt":"1591373804022"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=brain4care","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"016527f7497941c81490c86c7ee46676da3e9506_lout","baseUrl":"https://brain4care.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://brain4care.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"05d058e7-f8b8-4b01-a2a7-deb7ea25b9ff","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a6c0e65ae9f345d5b8cc2baf9cd3a9c0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}