Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request from the options provided.
Support USA
(US) Suggest an improvement
Can we improve on something? We are all ears.
Required fields are marked with an asterisk*
{"xsrfToken":"3ce772a16faf930775845c33619c1d75b4e0317b_lout","branding":{"id":"2","key":"bcs","name":"B4C Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00b589","headerLinkHoverBGColor":"#00b589","headerBadgeColor":"#00b589"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2f3834eb-cb23-4712-a9d1-9e4e2ab1057a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNWQwNThlNy1mOGI4LTRiMDEtYTJhNy1kZWI3ZWEyNWI5ZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmMzgzNGViLWNiMjMtNDcxMi1hOWQxLTllNGUyYWIxMDU3YSI6WyJyZWFkIl19LCJleHAiOjE3ODEwNjQzMDcsIm5iZiI6MTc4MTA2MzcwN30.H5Zb2Dhid0qhmhPRtgeZYA2hFlwnU8tIW_hqC7EhO-4&client=05d058e7-f8b8-4b01-a2a7-deb7ea25b9ff&mode=fit","logoId":"2f3834eb-cb23-4712-a9d1-9e4e2ab1057a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the brain4care Help Center","sharedPortalName":" B4C Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the brain4care Help Center","sharedPortalName":" B4C Help Center","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"bcs","projectId":10014,"serviceDeskId":2,"name":"B4C Help Desk","description":"<p>Welcome! You can raise a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"(BR) Other requests","descriptionHtml":"","callToAction":"(BR) Other requests","introHtml":"<p>Didn't find what you were looking for? Select this option and we will help you.</p>","icon":10466,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"14","name":"(BR) Problem (B4C System)","descriptionHtml":"","callToAction":"(BR) Problem (B4C System)","introHtml":"<p>Tell us more about the problem that you're having (sensor, app, portal, monitorizations)</p>","icon":10476,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"46","name":"(BR) Problem (DCS)","descriptionHtml":"","callToAction":"(BR) Problem (DCS)","introHtml":"<p>Problem with data collector</p>","icon":10476,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"56","name":"(BR) Report an incident","descriptionHtml":"","callToAction":"(BR) Report an incident","introHtml":"<p>Tell us about what happened</p>","icon":10585,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[3],"key":""},{"id":"50","name":"(BR) Request a replacement","descriptionHtml":"","callToAction":"(BR) Request a replacement","introHtml":"<p>Lost any of the sensor components? Select this option so that we can help you.</p>","icon":10507,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[3],"key":""},{"id":"64","name":"(BR) Subject Access Request (SAR)","descriptionHtml":"","callToAction":"(BR) Subject Access Request (SAR)","introHtml":"<p>Completing this form will help us to locate the information you are seeking and deal with your request as quickly as possible</p>","icon":10614,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[3],"key":""},{"id":"16","name":"(BR) Suggest an improvement","descriptionHtml":"","callToAction":"(BR) Suggest an improvement","introHtml":"<p>Can we improve on something? We are all ears.</p>","icon":10498,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"55","name":"(US) Other requests","descriptionHtml":"","callToAction":"(US) Other requests","introHtml":"<p>Did not find what you were looking for? Select that option and we will help you.</p>","icon":10576,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[11],"key":""},{"id":"52","name":"(US) Report a problem","descriptionHtml":"","callToAction":"(US) Report a problem","introHtml":"<p>Tell us about the problem you are having</p>","icon":10476,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[11],"key":""},{"id":"57","name":"(US) Report an incident","descriptionHtml":"","callToAction":"(US) Report an incident","introHtml":"<p>Tell us about what happened</p>","icon":10585,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[11],"key":""},{"id":"53","name":"(US) Request a replacement","descriptionHtml":"","callToAction":"(US) Request a replacement","introHtml":"<p>Lost any of the sensor components? Select this option so that we can help you.</p>","icon":10507,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[11],"key":""},{"id":"63","name":"(US) Subject Access Request (SAR)","descriptionHtml":"","callToAction":"(US) Subject Access Request (SAR)","introHtml":"<p>Completing this form will help us to locate the information you are seeking and deal with your request as quickly as possible</p>","icon":10614,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[11],"key":""},{"id":"54","name":"(US) Suggest an improvement","descriptionHtml":"","callToAction":"(US) Suggest an improvement","introHtml":"<p>Can we improve on something? We are all ears.</p>","icon":10498,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[11],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Support USA"},{"id":3,"name":"Support Brazil"}],"orderMapping":{"3":[14,50,16,56,64,12,46],"11":[52,53,57,54,63,55]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88179d46-3d38-3cb2-8e61-27c8e9093b40","appLinkName":"System Confluence","appLinkUrl":"https://brain4care.atlassian.net/wiki","spaceKey":"BCS","spaceName":"B4C Customer Success","spaceUrl":"https://brain4care.atlassian.net/wiki/spaces/BCS","isServer":false},"labels":[],"projectKey":"BCS","serviceDeskId":2,"kbLinkDomainURLs":["https://brain4care.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNWQwNThlNy1mOGI4LTRiMDEtYTJhNy1kZWI3ZWEyNWI5ZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNzYzMzgxMzE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTA2NDkwNywibmJmIjoxNzgxMDYzNzA3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.BFjI8uze9MnXqmX_k9y61Itnq7s0q1zg2LRQuBHp-sQ","targetCollection":"upload-user-collection--1763381318","endpointUrl":"https://api.media.atlassian.com","clientId":"05d058e7-f8b8-4b01-a2a7-deb7ea25b9ff","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":54,"projectId":10014,"issueType":{"id":"10189","name":"ImprovementUS"},"form":{"name":"(US) Suggest an improvement","descriptionHtml":"","callToAction":"(US) Suggest an improvement","intro":"<p>Can we improve on something? We are all ears.</p>","instructions":"","icon":10498,"iconUrl":"https://brain4care.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"What is your ideia?","descriptionHtml":"<p>What is your ideia?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10111","fieldConfigId":"10271","label":"Problem/Anomaly Criticality","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10088"],"values":[{"value":"10088","label":"performance","selected":false,"children":[]},{"value":"10089","label":"safety","selected":false,"children":[]},{"value":"10090","label":"security","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If you have some templates that would like to share, insert here","descriptionHtml":"<p>If you have some templates that would like to share, insert here</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10110","fieldConfigId":"10270","label":"Problem/Anomaly Type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10087"],"values":[{"value":"10085","label":"corrective","selected":false,"children":[]},{"value":"10086","label":"preventive","selected":false,"children":[]},{"value":"10087","label":"adaptive","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["5"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/54","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/54","calendarParams":{"firstDay":0,"date":"2026-06-10T00:55:08-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNWQwNThlNy1mOGI4LTRiMDEtYTJhNy1kZWI3ZWEyNWI5ZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNzYzMzgxMzE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTA2NDkwOCwibmJmIjoxNzgxMDYzNzA4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.ewatWM1HlSUdPErjx-6zpBFd130UJ5bLCACz7730IqM","targetCollection":"upload-user-collection--1763381318","endpointUrl":"https://api.media.atlassian.com","clientId":"05d058e7-f8b8-4b01-a2a7-deb7ea25b9ff","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2023-02-15T18:02:51.342115Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[54],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Improvement (US)","submit":{"lock":false,"pdf":false},"templateFormUuid":"db19b839-b134-42d9-9d5b-3388aab3229a"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Please insert your information for contact:"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":46},"localId":"9bf42f95-c58d-4263-ae01-4e5545ec4eea"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":44},"localId":"9625a15a-8924-4715-94bd-6eff4531603b"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":45},"localId":"dd452cf4-fe16-49a2-9a97-1ed22860db7d"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"709312ff-b1ca-4116-bc1c-b9ba8294c2cd"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":38},"localId":"7d65fa15-c283-46c2-a996-bc2f382ebd6c"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":40},"localId":"0f45ae58-9aa3-4f9c-b743-4a83115c25cd"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}]}]}],"conditions":{},"sections":{},"questions":{"45":{"type":"cs","label":"Preferred Contact","description":"Which contact mode do you prefer?","validation":{"rq":true},"jiraField":"customfield_10093","defaultAnswer":{"choices":["10049"]},"questionKey":""},"40":{"type":"cl","label":"Components","description":"Select in which component your idea fits better","validation":{"rq":true},"jiraField":"components","questionKey":""},"44":{"type":"ts","label":"Phone number","description":"Insert your phone number","validation":{"rq":false},"jiraField":"customfield_10095","questionKey":""},"46":{"type":"ts","label":"Full name","description":"Insert your full name","validation":{"rq":true},"jiraField":"customfield_10108","questionKey":""},"6":{"type":"pg","label":"Describe your ideia for our solution","description":"Which improvement do you like to have?","validation":{"rq":true},"jiraField":"description","questionKey":""},"38":{"type":"da","label":"Idea Date","description":"When did you think in this improvement?","validation":{"rq":true},"jiraField":"customfield_10015","questionKey":""}}},"uuid":"db19b839-b134-42d9-9d5b-3388aab3229a"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2023-02-15T18:02:51.342115Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[54],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Improvement (US)","submit":{"lock":false,"pdf":false},"templateFormUuid":"db19b839-b134-42d9-9d5b-3388aab3229a"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Please insert your information for contact:"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":46},"localId":"9bf42f95-c58d-4263-ae01-4e5545ec4eea"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":44},"localId":"9625a15a-8924-4715-94bd-6eff4531603b"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":45},"localId":"dd452cf4-fe16-49a2-9a97-1ed22860db7d"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"709312ff-b1ca-4116-bc1c-b9ba8294c2cd"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":38},"localId":"7d65fa15-c283-46c2-a996-bc2f382ebd6c"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":40},"localId":"0f45ae58-9aa3-4f9c-b743-4a83115c25cd"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}]}]}],"conditions":{},"sections":{},"questions":{"45":{"type":"cs","label":"Preferred Contact","description":"Which contact mode do you prefer?","validation":{"rq":true},"jiraField":"customfield_10093","defaultAnswer":{"choices":["10049"]},"questionKey":""},"40":{"type":"cl","label":"Components","description":"Select in which component your idea fits better","validation":{"rq":true},"jiraField":"components","questionKey":""},"44":{"type":"ts","label":"Phone number","description":"Insert your phone number","validation":{"rq":false},"jiraField":"customfield_10095","questionKey":""},"46":{"type":"ts","label":"Full name","description":"Insert your full name","validation":{"rq":true},"jiraField":"customfield_10108","questionKey":""},"6":{"type":"pg","label":"Describe your ideia for our solution","description":"Which improvement do you like to have?","validation":{"rq":true},"jiraField":"description","questionKey":""},"38":{"type":"da","label":"Idea Date","description":"When did you think in this improvement?","validation":{"rq":true},"jiraField":"customfield_10015","questionKey":""}}},"uuid":"db19b839-b134-42d9-9d5b-3388aab3229a"},"linkedJiraFields":["components","customfield_10108","customfield_10093","customfield_10095","description","customfield_10015"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}